Question 1

What exactly is The Gifted Fairy Concierge?

Accepted Answer

The Gifted Fairy Concierge is a personalized gift-shopping service where we handle the stress of finding the perfect gift for you. After a consultation, we curate and shop for thoughtful, customized gifts based on your recipient’s personality, interests, and your budget.

Question 2

Do I get to approve the gifts before they are purchased?

Accepted Answer

In most cases, we begin shopping based on your consultation and agreed-upon budget. However, if you prefer, we can include a “pre-approval step” where options are presented before final purchases are made. This can be discussed during your consultation.

Question 3

What happens if you don’t spend the full budget?

Accepted Answer

If the total cost of the gifts comes in under your selected Budget Tier, the remaining balance can/will be refunded to you before or at the time of delivery. Only the shopping fee and any add-ons are non-refundable. If you still have questions, please feel free to check out our Refund/Remanning Budget Policy under our Polices Page!

Question 4

What does the service fee cover?

Accepted Answer

The service fee covers all of the behind-the-scenes work including research, sourcing items, comparing options, coordinating purchases, and curating a personalized gift experience tailored specifically to your recipient.

Question 5

How long does the process take?

Accepted Answer

Standard orders typically require 7-10 days depending on availability and complexity. Rush orders are available for an additional fee if you need your gift sooner than 7 days.

Question 6

What is considered a rush order?

Accepted Answer

Any order needed in less than 7 days is considered a rush order and includes a 45% non-refundable rush fee due to expedited sourcing and prioritization.

Question 7

Do you offer delivery or shipping?

Accepted Answer

Yes. Local delivery and shipping options are available and priced based on distance, size, and weight of the final gift package.

Question 8

Can I return or exchange items?

Accepted Answer

All return or exchange requests must be handled directly with the original retailer. We include receipts when possible, but TGFC is not responsible for processing returns, refunds, or store credits.

If you still have any questions, please feel free to take a look at our Return/Exchange Policy under our Policies Page for more information.

Question 9

Can I cancel my order?

Accepted Answer

Cancellations must be made before shopping begins. Once sourcing or purchasing has started, cancellations are no longer eligible for refund of the service fee or add-ons.For more information on our cancellations please feel free to take a look at our Cancellation Policy in our Policies Page.

Question 10

What payment methods do you accept?

Accepted Answer

Cash payments are accepted in person with a signed receipt. Online or card payments may be accepted when available and include a non-refundable processing fee of $5.for more Information about Card Payments please feel free to take a look at our Payment Policy in our Policies page!

Question 11

Can I request specific stores or brands?

Accepted Answer

Yes! During your consultation, you can request preferred stores, brands, or shopping locations, and we will do our best to source gifts within those preferences and your budget.

Question 12

Can I add personalized touches to my gift?

Accepted Answer

Yes! We offer add-ons such as gift wrapping, handwritten notes, greeting cards, balloon arrangements, and custom gift presentations.

For a full and updated list of our current prices and available add-ons please feel free to check out our Services Page!

Question 13

What makes TGFC different from just shopping myself?

Accepted Answer

TGFC is designed for convenience, personalization, and stress relief. Instead of spending hours searching, comparing, and second-guessing, you get a thoughtfully curated gift experience tailored specifically to your recipient.

Frequently asked questions